ST. GEORGE, Utah (PRWEB)
February 02, 2023
TCN, Inc., a global provider of a comprehensive cloud-based contact center platform for enterprises, contact centers, BPOs and collection agencies, today announced that it has been named a finalist in the Best Use of Telephony/Unified Communications in Cloud Computing category in the Cloud Awards 2022-2023, which celebrates the brightest and the best in cloud computing. TCN received recognition for TCN Operator, its next-generation call center platform with a holistic set of easy-to-use automated agent tools and advanced applications.
“We are thrilled to be named Cloud Awards finalists for the second year in a row,” said McKay Bird, chief marketing officer at TCN. “This award is a testament to our team’s continued efforts to add innovative enhancements to the Operator platform over the past year based on extensive research and, most importantly, customer feedback.”
TCN Operator is TCN’s comprehensive cloud platform with a suite of advanced call center tools to improve operational efficiency and productivity. Over the past year, the platform has evolved, offering many new tools and improvements. These enhancements include Data Explorer, a robust data visualization tool for its List Management Services (LMS) application, new performance analysis and reporting features to enable contact center managers to make more on data and improve operational efficiency, and the recently announced workforce engagement. suite to optimize call center operations by reducing non-productive agent hours and improving the customer experience, regardless of communication channel.
“Moving to the next stage of the Cloud Awards program is a remarkable achievement, and we are thrilled to celebrate with all of the finalists who have been selected,” said James Williams, Chief Operating Officer of the Cloud Awards. “TCN deserves to be named a finalist for the Cloud Awards because their creative solution exceeded all expectations. With such a strong selection, TCN taking it to the next level is a huge achievement.”
Now in its 12th year, the Cloud Awards program celebrates the most innovative cloud computing products and companies and is open to organizations worldwide, including the Americas, Australia, Europe and the Middle East. . Nominations come from hundreds of organizations of all sizes from around the world.
To view the full list of finalists, visit: https://www.cloud-awards.com/2022-2023-cloud-awards-finalists/
For more information on the TCN operator, visit: https://www.tcn.com/call-center-solutions/overview/
About TCN
TCN is a global provider of a comprehensive cloud-based contact center platform for enterprises, contact centers, business process outsourcing (BPO) companies and collection agencies. Founded in 1999, TCN combines a deep understanding of call center needs with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scale and instant flexibility as business needs change. TCN’s flagship contact center platform, TCN Operator, offers a holistic set of easy-to-use automated agent tools and advanced applications for omnichannel communications, workforce engagement , compliance and data management, integration and automation, intelligence, reporting and analysis and collaboration. & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator seamlessly integrates with major APIs and is accessible to visually impaired agents. TCN is trusted by Fortune 500 companies and businesses of all sizes across multiple industries in many countries. For more information, visit http://www.tcn.com and follow on Twitter @tcn.
Share the article on social networks or by e-mail: